Refund Policy

Overview

At Capaxe Labs LLP, we are committed to ensuring your satisfaction with our services. This refund policy outlines the circumstances under which we will provide refunds for our services.

By engaging our services, you agree to this refund policy. Please read it carefully before proceeding with any purchase or engagement.

Project-Based Services

For custom development projects and other project-based services:

• Initial Deposit: The initial deposit (typically 50% of the total project cost) is non-refundable once we have commenced work on your project. This covers our initial research, planning, and allocation of resources.
• Milestone Payments: Payments made at project milestones are non-refundable upon completion and approval of the respective milestone deliverables.
• Project Cancellation: If you decide to cancel the project after work has begun:
  • You will be billed for all work completed up to the cancellation date
  • Any prepaid amount exceeding the value of work completed will be refunded within 14 business days

Retainer Services

For our monthly retainer plans and ongoing services:

• Monthly Retainers: Retainer fees are billed in advance and are non-refundable for the current month.
• Cancellation: You may cancel a retainer plan at any time with 30 days' written notice. No refund will be provided for the current billing period, but you will not be charged for subsequent periods.
• Unused Hours: Any unused hours in a given month typically do not roll over to the next month and are not refundable, as per the terms of our retainer agreement.

Exceptional Circumstances

In exceptional circumstances, we may consider refunds on a case-by-case basis. These may include:

• Major unforeseen events preventing us from delivering the agreed-upon services
• Substantial failure on our part to deliver the promised services according to the agreed specifications
• Other extraordinary circumstances as determined by our management team

In such cases, please contact us directly to discuss your situation.

How to Request a Refund

To request a refund, please email us at [email protected] with the following information:

• Your name and company name (if applicable)
• The service or project for which you are requesting a refund
• Date of purchase/engagement
• Reason for the refund request
• Any relevant documentation or correspondence

We will review your request and respond within 5 business days.

Refund Processing

Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

Client Satisfaction Guarantee

While we maintain a structured refund policy, our primary goal is your satisfaction. If you are dissatisfied with any aspect of our service, we encourage you to contact your project manager or account representative immediately so we can address your concerns.